Refund policy

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. Your order can be cancelled up to 24 after your order is placed. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

You will have 14 days to request a refund should your order be unsatisfactory. After 14 days, returns cannot be processed.

Custom & Personalised Orders

As each custom or personalised order is created specifically for you, I’m unable to offer refunds or accept returns if you change your mind. Please double-check all details provided for personalised orders before placing your order.

If your order arrives faulty, damaged or not as described, please get in touch so I can help resolve the issue. This policy does not affect your statutory consumer rights.

Questions?

Contact me at outlinedrawing@outlook.com or through the contact page.